Return Policy

We accept eligible return requests within 30 days of delivery.

Eligibility

To help us review a return, please keep the item in its original condition and packaging when reasonably possible. Proof of purchase or the order number may be requested. Eligibility may depend on the condition of the item and the circumstances of the request.

Start a return

Email service@us-phlur.com within the 30-day window. Include your order number, the item you wish to return, and a short explanation. Please wait for return instructions before sending anything back so the package can be identified and handled correctly.

Damaged, incorrect, or missing items

Contact us as soon as practical after delivery. Include the order number and clear photos when they are useful to show the issue. We will review the information and explain the available resolution.

Refunds

When a return is approved and received, we will review the item and notify you of the outcome. Approved refunds are sent to the original payment method when possible. Your bank or payment provider may require additional time to post the credit.

Questions

For help with a return, contact service@us-phlur.com.