Service Policy

Our customer-care team is here to help with orders, products, returns, shipping questions, and store use.

How to contact us

Email service@us-phlur.com. For order-related questions, include your order number and the email address used at checkout. Please do not send payment-card details or account passwords by email.

How requests are handled

We review messages in the order received while giving priority to time-sensitive order and delivery issues. Complex requests may require additional information or coordination with a payment, fulfillment, or delivery provider.

Resolution process

We may ask for relevant details such as an order number, photographs, or a description of the issue. After review, we will explain the available next step under the policy that applies to the request.

Respectful communication

We aim to communicate clearly and respectfully and ask customers to do the same. Abusive, threatening, fraudulent, or unlawful requests may be limited or declined.

Policy relationship

Returns, shipping, privacy, purchases, and site use are also governed by their respective policies on this store.